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Key Code Total Care

Service Contracts at Key Code Media

Our commitment involves thorough analysis, optimization, and continuous improvement of your technology environments throughout the year. Whether it’s monitoring your spaces and media infrastructure, overseeing your on-prem or cloud-based solutions, or enhancing the overall user experience, our expert team is adept at swiftly pinpointing and resolving issues within your environment. With our yearly support contract, you can trust in ongoing, proactive assistance that ensures the sustained efficiency and reliability of your technology infrastructure.

Why Choose Key Code Media For Your Support?

Key Code Media Total Care (KTC) enables customers to optimize their media infrastructure, effectively allocate resources, while reducing cost of deploying and managing broadcast video technology. The package includes a 12-month engineering service contract ensuring media facilities are protected from catastrophic events while maintaining and scaling their infrastructure.

THE PROGRAM INCLUDES:

  • 24-7 Phone / Email / Remote Support
  • Onsite Technicians
  • Emergency Break/Fix Technicians
  • Consulting
  • Site Evaluation
  • Installation
  • Facility Move
  • Documentation
  • Training Programs
  • Spare Equipment Loaners
  • Software Upgrades

Meet The Engineers


Key Code Media offers a suite of technology service programs providing a range of professional & technical services, including full system customizations & configuration; delivery & deployment; onsite product training; and expert technical support.

The Key Code Media difference is our ability to combine 360º of resources from initial consultations and system design to installation, onsite support, and faculty training. No other reseller/integrator can offer you all these combined services at a quality level that is beyond manufacturer’s abilities.

Pick a Plan That Suits You

View The KTC Brochure (PDF) For Complete Details

Bronze

$ 5,000
Year
  • Support (9am-6pm)
  • Remote Support*
  • Emergency Support*
  • Site Documentation
*Onsite can be purchased separately.

Silver

$ 10,000
Year
  • Support (9am-6pm)
  • Remote & Onsite Support*
  • Emergency Support*
  • Site Documentation
*Additional Onsite Support can be purchased separately at a reduced rate.
Popular

Gold

$ 40,000
Year
  • Support (24/7)
  • Onsite Tech (Part-Time)
  • Emergency Onsite
  • Evaluation & Documentation (Advanced)
  • Equipment Installation
  • Training (20% Off)

Platinum

$ 90,000
Year
  • Support (24/7)​
  • Onsite Tech (Dedicated)
  • Emergency Onsite
  • Evaluation & Documentation (Advanced)
  • Equipment Installation
  • Training (50% Off)
  • Loaner Equipment, Software Upgrades, Consulting

KTC+ ADD-ON OPTIONS

24/7 SUPPORT

ADD-ON 24/7 SUPPORT WITH BRONZE+ AND SILVER+

FULL-TIME ON-SITE SUPPORT

ADD-ON A FULL-TIME ENGINEER WITH PLATINUM+

Already a Key Code Total Care (KTC) Customer?

You are one-click away from the remote support, book equipment, and RMA request. 

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