Burbank, CA – 9/11/2024 – In today’s fast-paced media landscape, one of the biggest challenges facing creative and media organizations is accessing high-level technical support for systems that often involve multiple technology manufacturers. Many companies are also struggling to justify the expense of an extra full-time on-site engineer. Key Code Media recognizes these challenges and has developed Key Code Total Care (KTC) as the bridge to provide cost-effective, expert technical support that complements internal teams.
KTC offers a range of annual support contracts—from Bronze to Platinum—designed to help media companies offload complex technical engineering tasks, reduce costs, and ensure seamless management of broadcast and media technology. With KTC, clients gain access to a dedicated team that understands the nuances of integrated systems across multiple platforms, providing solutions that maximize both efficiency and value.
At IBC 2024, Key Code Media, a leading provider of media technology services, is excited to announce the expansion of its Key Code Total Care (KTC) managed services with the launch of new KTC+ add-ons. These options are designed to offer creative and media organizations even greater flexibility and support for managing their media infrastructure.
Introducing KTC+ Add-Ons:
- 24/7 Support with Bronze+ and Silver+: With the new KTC+ add-ons, customers can now opt for round-the-clock support. This provides constant access to expert assistance, ensuring that media facilities remain fully operational without interruption.
- Full-Time Engineer with Platinum+: For companies requiring a dedicated professional, Key Code Media offers the option to hire a full-time engineer, exclusively committed to maintaining and optimizing your media infrastructure.
Future Roadmap For KTC
In the coming months, Key Code Media will introduce additional KTC+ features, including:
- KTC+ Cloud: Supporting and managing cloud-based computing and storage infrastructure tailored to the needs of media teams.
- Remote-Friendly: These will include comprehensive 24/7 phone, email, and remote support services, as well as equipment evaluation, installation, and loaner equipment, software upgrades, and expert consulting and training. Currently, in-person KTC plans are limited to within 100 miles of a Key Code Media office location.
Facility Relocation Services:
Key Code Media’s Total Care services complement the company’s recently announced creative facility relocation offerings. These services help clients seamlessly transition their infrastructure to new locations with minimal disruption, including weekend moves to minimize downtime.
“Our expanded KTC+ offerings give media companies even more control and flexibility over their infrastructure while reducing the burden of managing complex systems,” said Mike Cavanagh, President of Key Code Media “From 24/7 support to dedicated engineering services, we’re committed to offering flexible solutions that help our clients succeed.”
KTC enables customers to optimize their media infrastructure, allocate resources efficiently, and mitigate the costs and risks associated with deploying and managing cutting-edge broadcast video technology. These service contracts provide comprehensive coverage to protect media facilities from disruptions while enabling them to scale seamlessly. Contact Key Code Media to learn more.
For more information on Key Code Total Care and its add-ons, please visit:
For information on Key Code Media’s Facility Moving Services, please visit:
For media inquiries, please contact:
Matt McClain
818-303-3900
[email protected]
About Key Code Media:
From design build to support and training, Key Code Media ensures a seamless experience as technology systems continue to evolve. Founded in 2001, Key Code Media has been a trusted provider of integrated solutions to
businesses and facilities nationwide, including renowned names like Walt Disney, Paramount, Dallas Cowboys, Northern Arizona University, Austin PBS, Google, the City of Los Angeles, Orchard Hill Church, and more. Our expertise covers TV Studios, Creative Editing Suites, Camera Systems, Performance Centers, Classrooms, Council Chamber spaces, and more. With over 400+ elite vendor partnerships, we offer preferred pricing, certified engineers, and dedicated support for brands like Avid, Adobe, Panasonic, Crestron, Extron, Ross Video, Black Magic Design, Studio Network Solutions, and more. Our team of over 200 experts, including engineers, project managers, service technicians, and training staff, delivers the latest Audio Visual, Broadcast, and Post Production solutions to various sectors.
For more information, visit www.keycodemedia.com, or join the company on Facebook, Twitter, LinkedIn, and YouTube.
